FAQ

What is Premaway?

Premaway is your online destination for innovative and practical products that make everyday life easier. We bring together a wide variety of items — from home solutions to personal accessories — all in one place.

Where are you based?

We are an international online store. Our customers are mainly in the United Kingdom and across Europe, while our suppliers are located in different countries to ensure a wide variety of products. 

How long does delivery take?

Delivery times vary depending on the product and warehouse location: - UK/EU warehouse items: usually 3–7 business days. - International warehouse items (China): usually 7–20 business days. We always provide tracking so you can follow your order.

Do I need to pay customs or import fees?

Most of our products are delivered without extra charges. However, in rare cases, customs may apply additional fees depending on the destination country’s regulations. If this happens, we’ll support you through the process.

Can I track my order?

Yes! As soon as your order is shipped, you’ll receive a tracking code by email. You can use it to follow your package in real time.

What payment methods do you accept?

We accept all major payment methods: - Credit and debit cards (Visa, Mastercard, etc.) - Local UK payment options through our checkout system All payments are processed securely.

Can I cancel or change my order?

We can accept cancellations or changes within the first 24 hours after the order is placed. After that, the order may already be processed by the supplier, and we won’t be able to modify it.

What is your return policy?

If you receive a defective or incorrect product, please contact us within 14 days of delivery with photos, and we’ll provide a replacement or refund. For other cases (change of mind, wrong size, etc.), please check our detailed Return Policy page.

Is it safe to shop at Premaway?

Yes. Our website uses SSL encryption to protect your data, and payments are processed by trusted international platforms like Stripe. Your information is always safe with us.

How can I contact you?

You can reach our support team through: - support@premaway.com - Our contact chat available on the website. We aim to respond to all inquiries within 24 hours.